# 'We were unable to perform your search.' What should I do?

Here are **the most common errors that you should correct:** ‌

### **The query starts with AND** <a href="#querie-s-start-s-with-and-all-uppercase" id="querie-s-start-s-with-and-all-uppercase"></a>

You cannot start a query with AND all uppercase. [AND is reserved as a search operator](https://icij.gitbook.io/datashare/search-with-operators#and-or).

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-f233dfef1e0df7aad964e88592e5602cbfe3e2d6%2FScreenshot%202025-06-17%20at%2010.21.32.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;AND ikea&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

### **The query starts with OR** <a href="#querie-s-start-s-with-or-all-uppercase" id="querie-s-start-s-with-or-all-uppercase"></a>

You cannot start a query with OR all uppercase. [OR is reserved as a search operator](https://icij.gitbook.io/datashare/search-with-operators#or-or-space).

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-d61288c359dae1b9db9f609277eca51de53b55cd%2FScreenshot%202025-06-17%20at%2010.22.08.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;OR ikea&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

### **The query contains only one double-quote: "** <a href="#querie-s-contain-s-only-one-double-quote-or-a-double-quote-in-a-word" id="querie-s-contain-s-only-one-double-quote-or-a-double-quote-in-a-word"></a>

‌You cannot start or type a query with only one double quote. [Double quotes are reserved as a search operator](https://icij.gitbook.io/datashare/search-with-operators#double-quotes-for-exact-phrase) for exact phrase.

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-e19fc710f0567e62760e1fdf041a6fc902711abf%2FScreenshot%202025-06-17%20at%2010.23.04.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;&#x22;ikea&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-f74b26679b4c7e5d16c8aad7eaab52cbf9310ed3%2FScreenshot%202025-06-17%20at%2010.23.58.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;ikea&#x22;&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-1201ad115018ba5ffb173452a53f1059261cb21e%2FScreenshot%202025-06-17%20at%2010.24.27.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;ik&#x22;ea&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

### **The query contains only one parenthesis: ( or )** <a href="#querie-s-contain-s-only-one-double-quote-or-a-double-quote-in-a-word" id="querie-s-contain-s-only-one-double-quote-or-a-double-quote-in-a-word"></a>

‌You cannot start or type a query with only one parenthesis. [Parenthesis are reserved for combining operators](https://icij.gitbook.io/datashare/search-with-operators#combine-operators).

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-f77087dd6c7329edecedfd1db53c889f1058d42c%2FScreenshot%202025-06-17%20at%2010.25.01.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;(ikea&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-fe839f3ea79daade47ba2fb5e5232783c5855199%2FScreenshot%202025-06-17%20at%2010.25.25.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;ikea)&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-6589d0794bfb6bf1168a5fe8093d5c88603aaafe%2FScreenshot%202025-06-17%20at%2010.25.53.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;ik(ea&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

### **The query contains only one forward slash: /**

‌You cannot start or type a query with only one forward slash. Forward slashes are reserved for regular expressions (Regex).

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-2dd8c74191eef8eb8f79917118807f27caaf5e6c%2FScreenshot%202025-06-17%20at%2010.26.49.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;/ikea&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

### **The query starts with or contains tilde:** \~ <a href="#querie-s-start-s-with-or-contain-tilde" id="querie-s-start-s-with-or-contain-tilde"></a>

‌You cannot start a query with tilde (\~) or write one which contains tilde. Tilde is reserved as a search operator for [fuzziness](https://icij.gitbook.io/datashare/search-with-operators#fuzziness) or [proximity searches](https://icij.gitbook.io/datashare/search-with-operators#proximity-searches).

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-322bf64ff87a5bf3590d88c2b102729fcd76ba6b%2FScreenshot%202025-06-17%20at%2016.01.44.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;~ikea&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-55e960565b67b838a80064b06cc97016c2757ffa%2FScreenshot%202025-06-17%20at%2016.02.17.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;ik~ea&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

### **The query ends with question mark: !** <a href="#querie-s-start-s-with-or-contain-circumflex" id="querie-s-start-s-with-or-contain-circumflex"></a>

You cannot end a query with question mark (!). [Question mark is reserved as a search operator for excluding a term](https://icij.gitbook.io/datashare/search-with-operators#not-or-or).

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-a9f3e9376e61212c68d1196fda24bca330408d96%2FScreenshot%202025-06-17%20at%2016.16.19.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;ikea!&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

### **The query starts with or contains caret:** ^ <a href="#querie-s-start-s-with-or-contain-circumflex" id="querie-s-start-s-with-or-contain-circumflex"></a>

‌You cannot start a query with caret (^) or write one which contains caret. [Caret is reserved as a boosting operator](https://icij.gitbook.io/datashare/search-with-operators#boosting-operators).

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-c36a27aa53ed943b2ae92e0643cf7776684a4de1%2FScreenshot%202025-06-17%20at%2016.17.40.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;^ikea&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-ab82f3e4e761156f9a904df35768f6563f67dab0%2FScreenshot%202025-06-17%20at%2016.18.07.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;ik^ea&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>

### The query **contains** square brackets: \[ or ]

You cannot use square brackets [except for searching for ranges](https://icij.gitbook.io/datashare/search-with-operators#search-with-metadata-fields).

<figure><img src="https://2881303961-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LWCyd3pDXO_H4jk9DgG%2Fuploads%2Fgit-blob-362831eea4e949ee23b7e3ba77622a52915944c4%2FScreenshot%202025-06-17%20at%2016.19.13.png?alt=media" alt="Screenshot of Datashare&#x27;s search page with &#x27;[ikea]&#x27; in the search bar and the message &#x27;We were unable to perform your search. This might be due to a server error or a syntax error in your query&#x27;"><figcaption></figcaption></figure>
