Datashare
DownloadAbout ICIJGitHub
  • About Datashare
  • Ask for help
  • Concepts
    • Running modes
    • CLI stages
  • About ICIJ
  • Github
  • 💻On your computer
    • About the local mode
    • Install on Mac
      • Install Datashare
      • Start Datashare
      • Add documents to Datashare
    • Install on Windows
      • Install Datashare
      • Start Datashare
      • Add documents to Datashare
    • Install on Linux
      • Install Datashare
      • Start Datashare
      • Add documents to Datashare
    • Install with Docker
    • Find entities
    • Add more languages
    • Install plugins and extensions
    • Neo4j
      • Install Neo4j plugin
      • Create and update Neo4j graph
  • 🌐On your server
    • About the server mode
    • Install with Docker
    • Add documents from the CLI
    • Add entities from the CLI
    • Authentication providers
      • OAuth2
      • Basic with a database
      • Basic with Redis
      • Dummy
    • Neo4j
      • Install Neo4j plugin
      • Create and update Neo4j graph
    • Performance considerations
  • ⚡Usage
    • Search projects
    • Explore a project
    • Search documents
    • Search with operators or Regex
    • Filter documents
    • Explore a document
    • Batch search documents
    • Star, tag and recommend
    • Keyboard shortcuts
    • Create a Neo4j graph and explore it
    • FAQ
      • General
        • Can I use Datashare with no internet connection?
        • Can I download a document from Datashare?
        • Can I remove document(s) from Datashare?
        • Do you recommend OS or machines for large corpuses?
        • Can I use an external drive as data source?
        • How can we use Datashare on a collaborative mode on a server?
        • How can I contact ICIJ for help, bug reporting or suggestions?
        • Why results from a simple search and a batch search can be slightly different?
        • How can I uninstall Datashare?
        • Advanced: how can I do bulk actions with Tarentula?
        • What should I do if I get more than 10,000 results?
        • How to run Neo4j?
      • Definitions
        • What is an entity?
        • What are NLP pipelines?
        • What is fuzziness?
        • What are proximity searches?
      • Common errors
        • 'We were unable to perform your search.' What should I do?
        • List of common errors leading to "failure" in Batch Searches
        • What if Datashare says 'No documents found'?
        • What if tasks are 'running' but not completing?
        • What if the 'View' of my documents is 'not available'?
        • What do I do if Datashare opens a blank screen in my browser?
        • I see entities in the filters but not in the documents
        • Datashare doesn't open. What should I do?
  • 🤓Developers
    • How to contribute
    • Backend
      • API
      • Database Schema
      • Write extensions
    • Frontend
      • Design System
      • Write plugins
    • CLI with Tarentula
    • Script with Playground
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Datashare is an open source project by the International Consortium of Investigative Journalists

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  1. Usage
  2. FAQ
  3. General

How can I contact ICIJ for help, bug reporting or suggestions?

You can send an email to datashare@icij.org.

When reporting a bug, please share:

  • Your OS (Mac, Windows or Linux) and version

  • The problem, with screenshots

  • The actions that led to the problem

Or you can post an issue with your logs on Datashare's GitHub: https://github.com/ICIJ/datashare/issues

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Last updated 13 days ago

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