What do I do if Datashare opens a blank screen in my browser?
If Datashare opens a blank screen in your browser, it may be for various reasons. If it does:
  1. 1.
    First wait 30 seconds and reload the page.
  2. 2.
    If the screen remains blank, restart Datashare following instructions for Mac, Windows or Linux.
  3. 3.
    If you still see a blank screen, please uninstall and reinstall Datashare:
Uninstall Datashare:
On Mac, go to 'Applications' and drag the Datashare icon to your dock's 'Trash' or right-click on the Datashare icon and click on 'Move to Trash'.
On Windows, please follow these steps.
On Linux, please delete the 3 containers: Datashare, Redis and Elastic Search, and the script.
To reinstall Datashare, see 'Install Datashare' for Mac, Windows or Linux.
Last modified 1mo ago
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